FAQs

Can I book an appointment online?

Prior to scheduling your visit, we prefer to set up a phone conference with you to make sure your needs are a good fit here at The Human Performance Mechanic. We also want to use this time to get a better understanding of your circumstances so we can better prepare for your first visit. Following your initial in-person session, your physical therapist will discuss with you scheduling and future visits with you.… Read the rest

What if I’m running late for my appointment?

Please contact us so we are not worrying about you. However, if you arrive after the 15 minute grace period, you will need to reschedule your appointment. This will also be considered a no-show and you will be charged a late non-refundable cancellation/no-show fee.
We respect and place a high value on your time as a patient, therefore, we expect that same level of respect in return.… Read the rest

What is your cancellation policy?

We understand that sometimes in life things can happen and cause your plans to change and that is understandable! Just let us know 24 hours ahead of time before your appointment and no cancellation fee will be applied. This will allow us to have enough time to schedule another client and help them get the treatment that they need. If you cancel for any reason less than 24 hours before your appointment or you simply do not show up, then a cancellation fee of 100% of the visit will be charged. These fees cannot be applied to future sessions and are non-refundable.… Read the rest

What should I wear?

Patients should wear comfortable clothing and footwear that allows them to move freely while exercising. Ideally, patients should wear clothing that allows for easy access to the treatment area.… Read the rest

Do I need a prescription from a doctor in order to receive physical therapy treatment?

No. The state of New York allows for direct patient access, which means a doctor’s referral is not needed to be seen for physical therapy services. As Doctors of Physical Therapy, we have the tools required to treat injuries and conditions without prior intervention of a medical doctor/physician. If we determine that the attention of a medical doctor is needed, we will refer you to your primary medical doctor for follow up.… Read the rest